Where are you girls located?
Everything is designed, printed, packaged, and shipped out of El Paso, Texas!
What currency are your prices in?
All prices are in US dollars!
When will my order be shipped out?
We ship every Friday via USPS. During holiday seasons, we may ship more frequently throughout the week to stay on top of all orders.
We only ship in the United States!
Domestic orders are estimated to arrive 2-4 weeks after purchase.
How is my order shipped?
All of our products are shipped through USPS in the USA and most countries via USPS.
Your items may be shipped separately, depending on the item ordered. If its a signed poster print, it will be shipped in a tube and will arrive separately from the rest of your order.
All of our products does not include shipping costs until checkout. Please be mindful of additional costs that may occur after purchase of items from El Taller Fuentes Shop.
Shipping prices are determined by standard USPS rates.
However, free shipping if your order is over $40! Just apply code FREESHIP40
What methods of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay, and Paypal.
What happens if my order was: damaged, lost/stolen in transit, missing item in order, or order is incorrect?
If your item was damaged, lost/stolen in transit, missing items in order, or your order is incorrect, simply send an email to firstname.lastname@example.org with the email titled as the following:
Damaged Order: Order #00000 | Lost/Stolen Order: Order #00000
Incorrect Order: Order #00000 | Missing Item in Order: Order #00000
For damaged or incorrect items, please include a photo of the item for reference with the confirmation order sheet in the email. In the event of receiving incorrect or damaged items, the shop must be contacted within 30 days of order placed in order to exchange the item.
What is your return policy?
If there is a problem with your purchase that there is a need of a return, please contact us. Returns will be determined on a case-by-case basis. With the exception of clothing, if you have purchased the wrong size or would like a different size of apparel, you may EXCHANGE the same apparel for a different size.
The buyer is responsible for any additional shipping costs associated with a return.
If you have any problems or concerns with your order, do not hesitate in contacting us at the email email@example.com. All emails are usually answered within 1-2 business days.